FAQs

WHY ARE WE USING LEDs?

Our innovative approach uses a series of LED lights encased in a PVC jacket, which creates an illuminated glow.

  • LED lights use 250% to 1,500% less energy than other light sources
  • LED lights are less expensive to manufacture, purchase, and operate
  • LED lights can last 50,000 hours
  • LED lights have unlimited color options, are non-toxic and non-flammable.

CAN I PLUG IT INTO A WALL?

YES! Our lights come with a 12v North American-approved adapter, which plugs into any wall socket.

DO THE LIGHTS HUM OR BUZZ?

No, LED lights are silent and stunning, and lack the hum of neon lights. 

HOW LONG DO THEY LAST?

Our lights have a working lifetime of 50,000 hours. That’s almost six years of constant glow! But we recommend unplugging it if there is no one around to admire it.

HOW ARE THE LIGHTS MADE?

Our lights are first hand-sketched and computer rendered in our studio. Those designs are then hand-crafted by industry experts using the highest quality materials. As the lights are handmade, there may be small amounts of glue visible on your sign.

ARE THEY FRAGILE?

Not at all! However, you probably shouldn’t throw it down the stairs or out a window. 

ARE THEY HEAVY?

LED neon is super light! (pun intended) Out lights weight between 0.9 – 1.6 lbs (0.4 – 0.7 kg). Which means you can hang them on your wall without concern.

 

WHAT ARE THE CORDS LIKE?

Our lights all come with a 4’3″ (1.3m) white cord with an on and off switch. The switch is located 2’11” (0.9m) from the plug

 

DO YOU TAKE CUSTOM ORDERS?

We will be expanding into custom services soon! Please contact us for more information.

WHAT DOES THE WARRANTY COVER?

All of our neons come with a 12-month manufacturers warranty, covering faulty items and indoor use only. The warranty is invalidated if the customer chooses to tamper with the light and/or wiring during the installation process.  
As the lights are handmade to order, small amounts of glue may be visible on your sign. They should not noticeably detract from the sign’s appearance or function. 
If you have any issues with your lights, please let us know as soon as possible!